Coherent Logix Support Services

Our customer support representatives serve as customer advocates. They manage incoming customer support requests, continuously working with customers to ensure questions and reported problems are handled efficiently and with appropriate priority and urgency.

We use a consolidated agent workspace to track, prioritize, and respond to your needs efficiently with integrated routing and intelligence to collect necessary details and reduce data entry.

Your conversations are always connected, no matter how you interact (over messaging, live chat, social, email, or voice). We use automation to efficiently track progress and verify resolution while maintaining an accessible human presence for you, our customer.

In the future, we expect to use AI bots, giving our customers faster answers as they double our support personnel’s brainpower. And for those who prefer, expect traditional alternative integrated help center and community forums to resolve issues at your own pace. Either way, our services platform is built to create one unified view of your environment and will use it to personalize your experiences across your entire development and services journey.

Our services philosophy provides closed-loop corrective actions for incoming requests, either answering them directly or dispatching the request to appropriate resource people within the company. Our customer representatives maintain and continuously expand and improve the knowledge base working with the training and documentation teams. In addition, our customer services personnel work with the quality and development teams to implement processes for continuous process and tool improvement based on customer feedback.